Shipping policy

Shipping Policy

Thank you for shopping with us. Below you will find information about our shipping process, delivery timeframes, and important details regarding your order.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

During busy periods such as sales, holidays, or product launches, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery timeframes:

Standard Shipping (Australia): 3–7 business days
Express Shipping (Australia): 1–3 business days

Delivery times are estimates and may vary depending on your location and courier service.

International Shipping

We may offer international shipping to selected countries. International delivery times and shipping costs will be calculated at checkout.

Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Shipping Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to factors outside our control such as:

Courier delays
Weather events
High shipping volumes
Customs processing (for international orders)

We appreciate your patience in these situations.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible so we can attempt to update it before your order is dispatched.